Training
Training and development is the key to your business success. We develop programmes that inspire your people to think differently, behave differently and continue to make a difference when they return to their workplace.
We have a wealth of experience gained from our time working with the Aftersales environment. We work closely with our clients to identify the successes, strengths, best practices and gaps that are delivering current results before putting together a programme to address area’s where improvement in skills, behaviours and knowledge can be encouraged.
We offer a range of training workshops designed to develop each and every staff member within your retailer. If its specific job role training or an employee development course like Effective Communication, we can deliver the training you require.
Popular Aftersales Programmes
Workshop Controller – Maximising Your Workshop
Our specifically designed Workshop Controller programme is engaging, interactive and designed specifically to provide each Workshop Controller with the forum to explore their role. Areas we include and focus on are:
Personal Goals and Objectives
Role and Responsibilities of a Workshop Controller
Service Core Process
Vehicle Health Check and Video Capture
Customer Satisfaction
Key Performance Indicators
Service Efficiencies
- Effective Communication
Service Advisor – Driving Business Performance
Our specifically designed Service Advisor programme is engaging, interactive and designed specifically to provide each Service Advisor with the forum to explore their role. Areas we include and focus on are:
Personal Goals and Objectives
Role and Responsibilities of a Service Advisor
Service Core Process
Vehicle Health Check and Video Capture – Selling skills
Perception of Cost – How can we impact?
Customer Satisfaction
Key Performance Indicators
Service Efficiencies
- Effective Communication
Bespoke Programmes
Whatever your challenges, we will create a workshop tailored to your exact needs. Practical, Motivational and 100% relevant to fit your business needs.
Throughout all our workshops, we always encourage a three-way feedback approach conducted openly so that all parties are up to date on progress. We recommend catch-up days to explore the development and flex the strategy as necessary.
Training Sales
Workshop coming soon.
Training Leadership & Management
Workshop coming soon.
Testimonials
Jason at JLG – AI created and implemented many successful campaigns with us. He is detailed oriented, organised and always open to constructed feedback making our business relationship both effortless and pleasant.
The opportunity to discuss my business in a non-threatening environment with someone that was passionate about industry and wanted to make a difference.
Jason’s level of performance was an asset to our Network of Jaguar Land Rover Importers. He built professional relationships based on Integrity and delivery.
The Elite Performance programme was a thoroughly interactive experience, enabling a breakdown review especially KPI’s to increase performance/profit in numerous areas.
The approach and detail, which is shared to enable better process. Honest feedback which enables you to focus on areas for improvement.